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“Amazon Connect Contact Center Services and Salesforce work together to provide the necessary foundation for your organization's customer service experience.”
Omni-Channel
Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items to agents.
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Amazon Connect
Amazon Connect is an omnichannel cloud-based contact center that scales to support businesses of any size.
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Einstein Chatbots
Einstein bots can interact with customers
quickly and accurately without waiting for a human agent.
Omnichannel is "all” in one.
Automatically assist agents in routing different types of jobs.
Allows customer service agents to manage customer concerns through
consistent experience across any or all channels.
Aims to integrate into a single system and provide a seamless customer
experience across multiple channels.
It gives customer service agents a holistic view of a customer's
interactions.
Enabling them to answer questions more efficiently and effectively.
Once enabled and configured, automatically pushes work to your users in real
time.
Supports leads, cases, chats, SOS video calls, social posts, orders, and custom
objects.
Getting the right work to the right person who has the capacity to
help.
Collect and unify customer data from diverse channels such as website cookies,
shopping carts, mailing.
The Backbone of Business
More about pricingOmni-Channel chatbot
An omnichannel chatbot is an AI-enabled chatbot that provides customers with an integrated buying and customer support experience across all channels.
Helps when a customer service agent was not immediately available.
Helps customers by automating conversations and interact with them through
messaging platforms.
A customer could often self-serve simple answers via a bot with knowledge
base.
AI can also route customer queries to the correct agent or department in the
first place.
It provides customers with an integrated buying and customer support
experience across all channels.
Speeding up the efficiency of the customer service organization and the
customer’s experience as well.
You can deploy and manage a single omnichannel chatbot across all devices
and communication channels to offer consistent user support.
Amazon Connect
Provides intelligent and embedded high-volume outbound communications across
multiple channels,
including voice, SMS, and email
Lets You Build Reliable and Inexpensive Automatic Calling Services.
High-level intelligent and embedded outbound communication.
Build high-quality omnichannel voice and interactive chat experiences.
Efficient tools in one UI to deliver productive customer conversation
and improve CAST.
Facility to accommodate tens of thousands of agents operating from
anywhere.